Help
How can we help?
Short, step-by-step guides to get the most out of NeuroAI and NEO. Search for your question or pick a topic.
Topics
Getting started
10 articles
- Welcome: what's inside NeuroAI
- How to sign in for the first time
- "My first day": NEO guides you to get your account ready
- Check your business details (name, hours, address)
- Upload your logo and photos
- Onboarding: get set up with a NeuroAI agent
- Your industry template: what's already built
- Use NeuroAI on your phone
- Change the app language
- How to get help: NEO · Support, email and hours
NEO, your AI assistant
10 articles
- What NEO does for your business
- Teach NEO about your business
- Teach NEO one answer ("Answer it here")
- Test NEO as if you were a customer
- Which channels NEO answers on
- Pause or turn off NEO
- When NEO hands the conversation to you
- NEO by phone (voice)
- NEO's monthly receipt
- AI spending limit and fallback message
Conversations and channels
11 articles
- Your Conversations inbox
- Connect your WhatsApp (keep your number)
- WhatsApp: the 24-hour window and templates
- Connect Facebook and Instagram
- "Comment and we'll DM you" on Instagram and Facebook
- SMS: your sending number and US registration
- Your website chat
- Send and receive email from NeuroAI
- Missed calls: NEO texts back for you
- Quick replies and message templates
- Unsubscribes, STOP and customer consent
Contacts and CRM
8 articles
Calendars and appointments
8 articles
Payments and invoices
8 articles
Website, forms and reviews
8 articles
Campaigns and automations
8 articles
Your plan, credit and billing
9 articles
- What each plan includes
- Your credit: what uses it and how to top up
- Your billing portal: card, invoices and cancellation
- Upgrade or downgrade your plan
- Monthly or annual billing
- Cancel your plan
- Your data after cancelling: export it before your end date
- If a payment for your plan fails
- Refer NeuroAI and earn credit
Team and users
4 articles