NEO by phone (voice)

NEO can also answer the phone. It picks up when you can't, talks to your customers and notes everything down so you don't lose a call.

What it does when it answers

• It introduces itself as an artificial intelligence assistant.
• It says the call is recorded and transcribed, and that the caller can ask to speak to a person at any time.
• It speaks Spanish and English, in short sentences, one question at a time.
• It answers what it knows about your business (hours, address, services with "starting at" prices) and takes a message.
• After the call, you see what happened on the customer's profile.

If the caller wants to book, NEO answers following the instructions you gave it. Make a test call to see what it does when someone wants to book.

Which plans include it

• Grow: 100 minutes a month of NEO by voice. The phone line is counted separately.
• Scale: no minute counter, with fair use.
• Organize: doesn't include NEO by voice.

See What each plan includes.

How it's turned on

Our team turns on NEO by voice, because it needs a phone number and a decision about when it answers (for example, only if you don't pick up, or after hours). You just have to ask.

1. 1In "My first day", open the "Turn on NEO for phone calls" step and click I want it on. You can also write to support@neuroaistudio.com.
2. 2We write to you to choose the greeting and the hours when NEO answers.
3. 3Make a test call to your number.
4. 4Review the result and tell us what to adjust.

If the AI reaches its limit, the call isn't cut off without notice. See AI spending limit and fallback message.

If a missed call isn't answered

If nobody picks up, your template texts the customer and leaves you a task. See Missed calls: NEO texts back for you.