Messaging Policy.

1.Sender and scope

NeuroAI Inc., operating under the NeuroAI Studio brand, may send you messages about your NeuroAI account. This policy covers our messages to you as a customer of the service. Messages your business sends to its own customers require your own notices and permissions; this policy does not replace them.

2.Messages you may receive

Account notices may cover access and security, billing, balance and reloads, renewals, service changes and responses to support requests. We may use automated systems to send them. When NEO participates in a conversation, it will identify itself as an artificial intelligence assistant.

Promotional offers and news form a separate category, with a separate, optional permission that is never a condition of purchase. We will send them by SMS or WhatsApp only with the appropriate authorization. We will not add promotions to account notices to bypass your preferences.

3.Choice and consent

Permission to receive your account notices (access, invoices, security) by email is requested through a required checkbox that covers email only and does not include advertising. Permission to receive your account notices by SMS or WhatsApp is requested separately, through an optional, unchecked checkbox that appears only if you provide a phone number. Permission to receive NeuroAI news and offers by SMS or WhatsApp is requested through another optional, unchecked checkbox and is never a condition of purchase. You may subscribe without checking either optional box. Providing a phone number or accepting the Terms does not, by itself, authorize SMS or WhatsApp messages or promotional messages.

When enrolling, you confirm that you may authorize messages to the number you provide. We will retain evidence of consent, its scope, date and notice version. Tell us if you no longer control that number.

4.Frequency and charges

Message frequency varies with your activity, necessary notices and the categories you have accepted. We do not promise a fixed number of messages. Message and data rates may apply under your carrier plan. WhatsApp may use your data connection. Applicable messaging-hour restrictions will be followed.

5.Opting out

To stop messages, reply STOP. We also honor BAJA, other clear expressions of refusal and requests made through any reasonable means, including soporte@neuroaistudio.com. On WhatsApp, you may also request an opt-out in the chat or block the sender.

We will honor your request as soon as possible and within the applicable legal deadline. Where permitted, we may send one confirmation without promotions. We will not bypass your opt-out by sending the same type of messages from another number. Rejoining requires new, valid authorization.

Opting out of messages does not cancel your subscription or change charges you have authorized. Strictly necessary emails about payments, security, renewal or contractual changes may continue where legally permitted. We will not use them as a vehicle for advertising.

6.Help and WhatsApp

Reply HELP or AYUDA, or email soporte@neuroaistudio.com. For billing questions, email facturacion@neuroaistudio.com. Delivery may depend on your carrier, connection and channel availability. Do not rely on these messages for emergencies.

When using Meta's WhatsApp Business Platform, we will follow its permission, template and customer-service-window requirements. You may request human assistance through the support email.

7.Privacy and changes

We use your number, preferences, messages and consent records to provide this program and demonstrate compliance. We do not sell or share mobile numbers or messaging consent with third parties for their promotions. We may provide necessary information to telecommunications providers, Meta's WhatsApp Business Platform, and software and cloud hosting providers supporting the service, subject to appropriate obligations. Legally required disclosures are addressed in our Privacy Policy.

We will publish updates to this policy. A change does not, by itself, expand your consent or reinstate it after an opt-out; new authorization will be requested where required.