- 1.Cloud infrastructure and software providers.Function: the platform on which the Service runs (CRM, automations, websites, scheduling), hosting, databases and backups.Data: all types in Annex 1.Main region: United States.
- 2.Messaging and telephony providers.Function: sending and receiving SMS and MMS, calls, phone numbers, email delivery and connection to the WhatsApp platform.Data: contact details, message and call content, consent and opt-out records.Main region: United States and other countries depending on the message destination.
- 3.AI model providers.Function: NEO responses, summaries, voice transcription and classification.Data: messages, conversation history, business information and audio.Main region: United States.
- 4.Technical support and implementation providers (our implementation team).Function: account setup (onboarding call), configuration and support, with limited user access.Data: whatever is visible in the account during support.Main region: United States and other countries.
- 5.NeuroAI's email, productivity and support-ticketing providers.Function: handling support requests and communicating with the Customer.Data: whatever the Customer includes in its requests.Main region: United States.
- 6.Web hosting, content delivery network and DNS providers.Function: publishing and protecting pages and forms.Data: visitor technical data (IP, browser) and form submissions in transit.Main region: United States and global network.
Not Sub-processors: third-party services connected by the Customer and carriers that merely transmit messages (Section 15). Stripe, the only payment processor NeuroAI uses to collect subscription fees and wallet top-ups (by card, Apple Pay, Google Pay or Link), processes the Customer's billing data under NeuroAI's Privacy Policy, not its Contacts' data.