NeuroAI Studio Billing, Renewal, Cancellation and No-Refund Policy

1.Who we are and who this policy applies to

1.1NeuroAI Inc. ("NeuroAI," "we," "us") is a Delaware corporation, United States, with its mailing address at 254 Chapman Rd, Ste 208 #24811, Newark, DE 19702, United States. We offer NeuroAI Studio: subscription software for small businesses (CRM, website, scheduling, messaging by WhatsApp, SMS and email) and NEO, our AI-powered virtual assistant, which answers your business's customers.

1.2This policy explains how we bill, how your plan renews, how to cancel, what happens when you cancel, and why we do not give refunds. It is published at https://neuroaistudio.com/legal/billing and is part of the Terms of Service (https://neuroaistudio.com/legal/terms). If documents conflict, the order of precedence in item 29.2 of the Terms applies (on billing, renewal, cancellation and the wallet, this policy comes before the Terms).

1.3"You" or "the customer" means the business that subscribes to NeuroAI Studio. The person who subscribes on behalf of the business represents that they are authorized to do so. NeuroAI Studio is for business and professional use only; it is not sold for personal, family or household use.

1.4Languages. This policy is available in Spanish and English. If the two versions differ, the English version controls.

1.5Currency. All prices are in U.S. dollars (USD).

1.6Dates. Billing, renewal and end-of-service dates are based on U.S. Eastern Time (New York).

2.Summary in 10 points

• 1)We bill in advance: monthly or yearly, depending on the plan you choose.
• 2)Your plan renews automatically until you cancel.
• 3)You can cancel online from your account at any time. No phone call or explanation needed.
• 4)When you cancel, we stop charging for the plan and you keep using the service until the end of the period you already paid for (on the annual plan, until the end of the paid year).
• 5)There is no free trial and there are no refunds: we do not refund partial periods, unused months, a setup service that has already started, wallet balance or usage. We only correct charges made in error and apply the other exceptions in item 7.4.
• 6)If you pay yearly, we send you four email notices before the renewal: 30, 15, 7 and 3 days before.
• 7)Messages, minutes, pay-per-use AI and third-party fees (such as Meta and phone carriers) are paid separately from your usage wallet, with automatic top-ups of at least $25 when the balance falls below $10.
• 8)Your AI spending has a monthly limit, and we alert you at 70, 80, 90 and 100% of that limit.
• 9)Upgrades take effect immediately; downgrades take effect at the start of the next period.
• 10)If we charge you by mistake, we fix it. Before opening a dispute with your bank, contact us: we will resolve it faster.

3.Plans, prices and billing periods

3.1Current prices (taxes not included):

3.2Each plan includes what its plan page says on the day you subscribe or renew. The plan price does NOT include usage (section 11) or third-party fees (section 12), except for anything the plan page expressly says is included (for example, an AI package or the monthly gift credit in item 11.6).

3.3Monthly plan: billed on the day you subscribe and then on the same day each month. If that day does not exist in a given month (for example, the 31st), you are billed on the last day of that month.

3.4Annual plan: the full year is billed in advance on the day you subscribe and then every 12 months. The annual plan cannot be paid in installments.

3.5No free trial. Before paying, you can see NEO working with your own business details in the demo at neuroaistudio.com. On WhatsApp (+1 646 235 1719), NEO only answers questions about NeuroAI and sends you the link to the demo.

3.6NeuroAI may offer private plans by invitation only; their terms are stated in the offer and are otherwise governed by this policy.

3.7"Escala + Directorios" has the same price as Escala and is offered only to businesses located in the United States, because the directory listing service only works there.

4.Payment authorization and automatic renewal

4.1By checking the acceptance box and clicking the payment button, you authorize us to charge your payment method:

• a)today, the total shown in the order summary;
• b)at each renewal, the then-current price of your plan plus taxes, monthly or yearly, until you cancel;
• c)your usage wallet top-ups (section 11);
• d)any add-ons you buy inside the app (each add-on shows its price and billing period before you buy it).

4.2Payment processor. We accept only credit or debit cards, and payments are processed by Stripe (section 16). NeuroAI does not store your full card number.

4.3Backup method. If you save more than one payment method, you may mark one as a backup. We will only charge a backup method if you have marked it as such.

4.4Receipts. We email you a receipt for every charge. Your invoices and receipts are in your account, under Billing.

4.5How the charge appears. On your statement, the charge appears as "NEUROAI STUDIO".

4.6Your responsibility. You are responsible for all charges generated by your account, your users, your automations and your campaigns, including use by anyone with your passwords.

5.Annual renewal notices

5.1If you are on an annual plan, we send four email notices to the account owner and the billing email: 30, 15, 7 and 3 days before the renewal date. You will also see them inside the app.

5.2Each notice states: your plan, the renewal date, the amount to be charged (plus taxes), the payment method, any price change, how to cancel online, and the date by which you must cancel to avoid the renewal charge.

5.3You may cancel at any time before the renewal date. If you cancel before that date, the renewal is not charged.

5.4Record of notices. We keep a record of every notice sent (date, time and email address).

5.5We send notices to the email address on file. Keep it up to date: if you do not, a notice sent to your email on file is deemed delivered.

6.Price changes

6.1We may change the prices of plans, add-ons and our usage rates. If the price of your plan or of a renewing add-on changes, we will notify you at least 30 days before the new price applies, and it applies from your next renewal. If we change our usage rates, we will notify you at least 30 days in advance, except for third-party fee changes under item 6.4.

6.2The price of a period you already paid for (for example, the current year of an annual plan) does not change.

6.3If you do not agree with a new price, you may cancel before the renewal.

6.4Third-party fees (section 12) may change when the provider changes them, sometimes without prior notice. We publish current rates and give advance notice when we can.

7.No-refund policy

7.1General rule: all payments are final and non-refundable, except in the cases in item 7.4.

7.2This includes, among other things:

• a)monthly and annual fees, including if you cancel mid-period or do not use the service;
• b)partial periods and unused months;
• c)the setup service once it has started, or once it has expired unused (section 13);
• d)wallet top-ups and wallet balance (section 11 and item 9.3);
• e)usage already incurred (messages, minutes, pay-per-use AI and similar);
• f)third-party fees and registration fees (for example, A2P 10DLC registration or toll-free number verification), even if the registration is rejected;
• g)add-ons and features you did not use;
• h)the price difference when you downgrade;
• i)your business results: we do not guarantee sales, customers, reviews or revenue.

7.3We do not offer a free trial, a money-back guarantee or free months.

7.4What we do (these are not refunds for dissatisfaction):

• a)Billing errors. If we charge you twice, overcharge you, or charge you after your cancellation had already taken effect, we return the amount charged in error to the same payment method. Tell us as soon as you notice, ideally within 60 days of the charge. If you tell us later, we will still correct it if we can verify the error. This deadline does not limit your rights with your bank.
• b)Non-waivable legal rights. If a law that applies to your contract gives you a refund right that cannot be waived, we honor it only to that extent.
• c)Service ended by NeuroAI. If NeuroAI terminates your subscription, closes your account or discontinues the service without cause (that is, without any breach of the Terms by you), we refund everything you have not used to the same payment method: (i) the pro-rated portion of the plan price for the days remaining in the period already paid (for example, if you paid on day 1 and the account is closed on day 15, we refund the remaining days); (ii) the wallet balance you topped up and did not use, in cash (an exception to item 9.3 b); and (iii) what you paid for setup ($249), only if it has not yet started (item 13.4); if it has started or been completed, it is not refunded. The plan's gift credits ($10 per month) are not refunded (item 10.5 of the Terms).
• d)Objection to a new sub-processor. If you cancel because you objected to a new sub-processor on reasonable data protection grounds and no solution was found, we refund the unused, pro-rated portion of fees prepaid for the current period (item 8.5 of the Data Processing Agreement).
• e)Setup not yet started. If you cancel your entire subscription before your setup has started (item 13.4) and before its time limit expires (item 13.5), we refund the full $249 you paid for setup to the same payment method. Amounts paid for the plan are not refunded. Setup included free with an annual plan does not give rise to any refund.
• f)If we close your account for a breach (of the Terms, the Acceptable Use, Messaging and AI Policy, sanctions rules, fraud, or unfounded chargebacks), there is no refund.

7.5No one can promise refunds outside this policy: not our team, not our partners, and not NEO, our AI-powered virtual assistant. Anything said by chat, WhatsApp, phone or email does not change this policy. Only what is written here or in an agreement signed by NeuroAI Inc. counts.

7.6Credits. NeuroAI does not give credits or free periods as compensation, unless it offers them in writing in a specific case. Such a credit creates no future obligation and has no cash value.

8.How to cancel online

8.1You may cancel at any time, without calling and without giving a reason.

8.2Steps: log in to app.neuroaistudio.com → Settings → Billing → Modify subscription → Cancel subscription → confirm.

8.3The account owner or an account administrator may cancel.

8.4When you cancel, we may ask for a reason (optional) and show you one offer to stay. The option to finish canceling is always shown in that same step.

8.5When you confirm, the screen shows the date your service ends and we email you a confirmation. Keep it.

8.6If you cannot log in, email soporte@neuroaistudio.com from the account owner's email with the subject "Cancel". Cancellation is effective when we receive your email: if it arrives before the renewal date, the renewal is not charged, even if we reply later.

8.7Add-ons. Canceling your plan also cancels the add-ons tied to your account. You can also cancel an add-on separately under Settings → Billing → Subscriptions.

8.8Changed your mind? You can reactivate your plan from Billing before the end date without losing anything.

9.What happens when you cancel

9.1Until the end of the paid period, everything keeps working and we stop charging for the plan. Monthly plan: until the last day of the paid month. Annual plan: until the last day of the paid year.

9.2Usage until the end date. Usage you generate until the end date is still paid from your wallet. Once you cancel, an automatic top-up is made only if your balance does not cover usage already incurred, and only for the amount needed (never more than $25). On the end date, automatic top-ups are turned off. If your final balance is negative, we automatically charge the difference up to $25; if it is larger, we send you an invoice for the rest so you can pay it from the link (item 11.3(d) of the Terms).

9.3Wallet balance at the end.

• a)Any balance you topped up and have not used by the end date is kept for 12 months from that date, in case you reactivate your account or subscribe to NeuroAI Studio again for the same business; if you do, we apply it. If you do not return within those 12 months, the balance expires.
• b)The balance is never refunded in cash or transferred to another account, except if NeuroAI terminates your subscription, closes your account or discontinues the service without cause (item 7.4 c), or if an applicable law gives you a refund right that cannot be waived (item 7.4 b).
• c)Your plan's gift credits ($10 per month) and included AI packages do not roll over and are lost when you cancel.

9.4Your data at the end. Until the end date you can export your data from the app (in CSV format, your contacts and any other data the app allows you to export). After the end date, the account is locked and you cannot log in without reactivating.

9.5On the end date the account is locked: NEO stops replying, and automations, messages, websites, forms, scheduling and payment links stop working. Tell your customers and change your links before that date.

9.6Retention and deletion. For the 30 days after the end date the account is locked, but you can reactivate it by paying for a new period or ask soporte@neuroaistudio.com for an export of all the data the app allows you to export (for example, in CSV format), free of charge, once. After that, we delete or anonymize your data no later than 90 days after the end date; backups are deleted in their normal cycle. We keep only what the law requires us to keep and what item 12.5 of the Data Processing Agreement allows (for example, invoices, proof that you accepted this policy, message opt-out records and the do-not-contact list, the balance record in item 9.3, and what we need to resolve disputes). More details in the Privacy Policy (https://neuroaistudio.com/legal/privacy).

9.7Phone numbers. If you want to move your number to another provider (porting), request it BEFORE the end date. Numbers are released 14 days after the end date and, once released, you may lose them permanently.

9.8WhatsApp. Your WhatsApp Business account remains yours with Meta; what ends is its connection to NeuroAI Studio.

9.9Domains and your own accounts. Domains registered in your name, your Meta and Google accounts and your own payment account remain yours; you will need to point or connect them to another service. If you charge your customers through your own payment account, review any charges or subscriptions still active there.

9.10Templates. The templates, copy, automations, NEO configurations and designs NeuroAI provides are licensed to you for use while your subscription lasts; the license ends when the service ends (see the Terms). Your own content (your copy, photos and your customers' data) is yours.

9.11Reactivation. Within the retention period in item 9.6 you can reactivate at the then-current price. If your setup was already done, it is not charged again.

9.12Termination by NeuroAI. We may suspend or terminate your account for non-payment (section 10), for breaching the Terms or the Acceptable Use, Messaging and AI Policy, or when required by law (for example, sanctions). See item 7.4. We may also terminate your subscription without cause, with at least 30 days' notice (item 11.6 of the Terms); if we terminate your subscription, close your account or discontinue the service without cause, item 7.4 c) applies.

10.Failed payments and retries

10.1If a plan charge fails, we notify you by email and automatically retry the charge up to 4 times over 14 days. If you marked a backup method, we will also try it (item 4.3).

10.2To pay, update your card under Settings → Billing. When you update it, we retry the pending charge.

10.3Grace period: for 7 days after the first failure, your service keeps working.

10.4Suspension: if payment is still pending after the grace period, we suspend the account. NEO, messages, automations and pages may stop working. The account is reactivated as soon as the pending amount is collected.

10.5Cancellation for non-payment: if payment is still pending 30 days after the first failure, we cancel the subscription and the retention period in item 9.6 begins.

10.6What you owe is still owed: past-due fees and usage. We may collect it when you update your payment method or pursue it by other means, including through a collection agency. We do not charge late fees.

10.7Wallet. If a top-up fails, usage (SMS, calls, WhatsApp, pay-per-use AI) pauses when the balance reaches zero, even if the plan is still active. If the balance goes negative (because a provider bills late), the difference is deducted from the next top-up.

10.8NeuroAI is not liable for losses caused by services paused for non-payment or lack of balance.

11.Usage wallet and automatic top-up

11.1What it is. The wallet is a prepaid balance in USD inside your account that pays for usage-based charges: SMS and MMS, calls and minutes, phone numbers, emails beyond what is included, WhatsApp messages, pay-per-use AI (NEO replies, voice, content, translation and similar, beyond what your plan includes), advanced automation actions and third-party fees (section 12).

11.2Rates. Usage rates are set by NeuroAI and published inside your account. They include the cost of our infrastructure providers and NeuroAI's service, so they may differ from the price each provider charges. Rates vary by plan: the rate table in your account shows the ones that apply to your plan.

11.3Automatic top-up. Automatic top-up is required while your plan is active and is accepted at checkout. When your balance falls below $10, we charge your payment method a top-up of $25 or any higher amount you choose. The minimum top-up is $25. You can change the top-up amount (never below $25) under Settings → Billing. Every top-up generates an email receipt. Cap without confirmation: by choosing the top-up amount (minimum $25), you confirm automatic top-ups for that amount; in a single calendar month we make at most 4 automatic top-ups of the amount you chose. To top up further that month, we will notify you and ask for your confirmation.

11.4While your plan is active, automatic top-up cannot be turned off; you can keep it at the minimum and control your spending with your AI limit and your campaigns.

11.5Balance rules. The balance is not a deposit, earns no interest, cannot be transferred to another account or exchanged for cash, can only be used for NeuroAI's service, and is non-refundable, except in the cases in items 7.4 b) and c) (section 7 and item 9.3).

11.6Gift credits included in your plan. The Organiza, Crece and Escala plans include a $10 monthly gift credit for usage, and some plans also include an AI package (as stated on their plan page). They renew each period (the gift credit, every month), do not roll over from month to month, have no cash value, are non-refundable, and are lost when you cancel or downgrade to a plan that does not include them.

11.7AI spending limit (monthly budget). Every account has a monthly limit on pay-per-use AI spending, to avoid surprises. Starting limits: Organiza $20, Crece $30 and Escala $50. On Crece and Escala, only usage beyond the AI included in the plan counts toward the limit (on Escala, the no-meter AI in item 11.11 does not count). Private plans state their limit in the offer. The account owner may ask for it to be raised at any time, and it is raised immediately; the owner may also ask for it to be lowered.

11.8Alerts at 70, 80, 90 and 100%. We alert the account owner when the month's AI spending reaches 70%, 80%, 90% and 100% of the limit. At 100%, the AI that counts toward the limit pauses until the limit is raised or the next month begins. Meanwhile, NEO replies to your customers with a non-AI fallback message (for example, "Thanks for writing; we'll get back to you soon") and alerts you so you can reply yourself. The limit only stops AI: it does not stop SMS, calls or WhatsApp messages, which continue to be paid from your wallet.

11.9Low balance. We also notify you when a top-up is made and when your balance is low.

11.10WhatsApp campaigns. Meta charges for each WhatsApp marketing message. Before sending a campaign, review its estimated cost. A campaign that has been sent is charged even if the recipient does not read it.

11.11Escala's no-meter AI (subject to fair use; not unlimited). On Escala, NEO's normal replies to your own business's customers are not deducted from your wallet. This is subject to fair use: the normal use of a business. It does not cover resale, use for third parties' accounts, automated bulk sending, or uses other than serving your customers. If your usage exceeds normal use, we will give you at least 7 days' notice before limiting it or charging the excess as pay-per-use AI, at the published rates. In case of abuse, automated loops or a risk to the Service, we may limit it immediately (Section 12.4 of the Terms). See also the Acceptable Use, Messaging and AI Policy.

11.12You control your usage. The number of messages, calls and AI uses depends on how you set up your campaigns, your automations and NEO. A setup error (for example, an automation that sends the same message over and over) generates usage that is charged. If you see something unusual, pause the automation and contact us.

12.Third-party fees

12.1Some costs are charged by third parties and paid from your wallet at the published rates:

• a)Meta (WhatsApp): per-message fees based on the message type (marketing, utility, authentication) and the recipient's country.
• b)Phone carriers and messaging registries: A2P 10DLC brand and campaign registration fees, toll-free number verification, carrier per-message fees, number rental and calls.
• c)AI model providers (within pay-per-use AI rates).
• d)Other services, when you choose them: domains, directory listing services and other add-ons.

12.2These fees may change when the provider changes them. We always publish the current ones.

12.3They are non-refundable, even if: an A2P registration is rejected; a carrier filters or blocks messages; Meta rejects or pauses a template; or a message is not delivered because of missing consent, its content, or incorrect contact details.

12.4What you pay directly to other companies (for example, your ads on Meta or Google, your bank, or your phone plan) is governed by your contracts with them, not by NeuroAI.

13.Setup service

13.1What it is. An optional service in which our implementation team sets up your account with you in an onboarding video call, in Spanish or English. What it includes is described on the plans page.

13.2Price. $249, one-time payment. It is FREE with the Crece annual plan and the Escala annual plan. With the Organiza annual plan and with any monthly plan, it is paid separately. Private plans state in their offer whether setup is included.

13.3Without the setup service, you can set up your account yourself with the NeuroAcademy videos and the onboarding guide.

13.4When it starts and when it is refunded. Setup starts when the first of these occurs: (a) the onboarding call takes place; or (b) our implementation team begins configuring your account. Submitting the onboarding questionnaire or scheduling the call does not start setup. Once started, setup is non-refundable. Before it starts:

• (i)if you keep your plan, you keep your setup to use within the period in item 13.5; it is not refunded or converted into wallet balance;
• (ii)if you cancel your entire subscription within the period in item 13.5, we refund the full $249 for setup (item 7.4 e); amounts paid for the plan are never refunded.
• (iii)if NeuroAI terminates your subscription, closes your account or discontinues the service without cause, we refund the $249 you paid for setup (item 7.4 c).

13.5Time limit. You must complete the onboarding call with our implementation team within 90 days of purchase. We will remind you of the deadline 15 days before it expires. You may reschedule a session with 24 hours' notice; if you do not show up without notice, the session counts as delivered. If you do not use the setup within that period, you lose it and its price is not refunded.

13.6The free setup included with the annual plan has no cash value and is not deducted from the price if you do not use it.

13.7Setup does not include work beyond what is described, such as managing your ads, writing all your content, custom design, or migrating data from other systems (except importing your contacts from a CSV file).

14.Plan changes

14.1Upgrades (for example, from Organiza to Crece). The change is immediate. You are charged the price difference at that moment, pro-rated for the days left in the current period, and your renewal date does not change.

14.2Downgrades. The change takes effect at the start of your next period. Until then you keep your current plan. There is no refund or credit for the difference. You can undo a scheduled downgrade before it takes effect.

14.3Monthly to annual. The change is immediate: your year starts on the date of the change and the annual price is charged; the unused portion of the current month is deducted pro rata from that charge.

14.4Annual to monthly. Only at the end of the paid year.

14.5What happens when you downgrade. Features, templates, automations and AI agents not included in the new plan stop working; your data is kept. If you have more users than the new plan allows, remove the extra users before the change date; otherwise we will deactivate the most recently added ones. The included AI package and the free setup are not recovered.

14.6Some changes are made by our team, for example changes to or from a private plan, or between Escala and Escala + Directorios. Request them from support; the same rules apply.

14.7Add-ons. Each add-on is billed at its own price and billing period. If you downgrade to a plan that does not include something you had and you want to keep it, it will be billed as an add-on; we show you this before you confirm.

15.Taxes

15.1Prices do not include taxes.

15.2United States. We charge sales or use tax when the law of the state where your business is located requires it. It is calculated automatically at checkout by Stripe's tax calculation system, based on your address.

15.3Outside the United States. You are responsible for VAT, digital services taxes, withholding taxes and any other taxes in your country. If your country's law requires you to withhold tax on payments to us, you must pay the additional amount needed so that NeuroAI receives the full price.

15.4Tax details. Give us your correct legal name, address and tax ID. If the details are incorrect, any resulting additional taxes are your responsibility.

15.5Exemptions. If your business is exempt, send us the certificate before the charge; we do not apply exemptions retroactively.

15.6Bank fees and currency conversion fees are charged by your bank, not by NeuroAI.

16.Payment methods

16.1We accept only credit or debit cards, processed by Stripe. You may also pay with Apple Pay, Google Pay or Link. All plans are billed with automatic renewal.

16.2We do not accept any other payment method. All charges (plan, setup, add-ons and wallet top-ups) are made to the payment method saved in your account.

16.3Sanctions. We do not accept payments from persons or entities on U.S. sanctions lists (such as OFAC's SDN List), from persons located in countries or regions subject to a comprehensive U.S. embargo, from governments or entities blocked by the U.S. (including entities and companies of the Venezuelan State), from anyone linked to sanctioned organizations, or payments made through third parties to avoid these rules. You declare this when you subscribe (box 2), and after sign-up we screen every customer against the SDN List. We may reject, hold or block a payment when the law requires it. If a sanctioned person or entity pays us, we block the payment and report it to the U.S. authorities; in that case there is no refund where the law prohibits it. See the Terms.

16.4If someone else pays for your account, you remain the customer and are responsible for payment.

17.Billing disputes and chargebacks

17.1Contact us first at soporte@neuroaistudio.com with the subject "Billing," including the date, the amount and the last 4 digits of the card. We aim to reply within 2 business days.

17.2When to tell us: as soon as you notice, ideally within 60 days of the charge. If you tell us later, we will still correct errors we can verify (item 7.4 a). This deadline does not limit any rights you have with your bank.

17.3If you open a dispute (chargeback) with your bank, we will send the bank and Stripe our evidence: your acceptance of the checkbox (date, time and IP address), this policy, your account's usage records, the record of notices sent, and our communications.

17.4While the dispute is open, we may suspend your account.

17.5If the bank decides in our favor, the charge stands and we may charge you the dispute fee, limited to the actual amount our payment processor charges us.

17.6If you open a chargeback for a valid charge (for example, for something this policy says is non-refundable), we may close your account and pursue the amount owed.

17.7If someone used your card without permission, tell us right away: we will lock the affected account.

17.8Any other disagreement about billing that is not resolved with support is governed by the dispute resolution section of the Terms: arbitration administered by the AAA in Wilmington, Delaware, with a class action waiver, and a 1-year period to bring a claim.

18.Promotions and coupons

18.1If you receive a discount, the order summary shows how long it lasts and the regular price you will pay afterward. When the discount ends, the regular price is charged automatically.

18.2Coupons have no cash value, cannot be combined unless stated, and do not apply to past charges.

19.Notices

19.1We send notices by email to the account owner and the billing email, and inside the app. Keep that information up to date.

19.2Billing, renewal and cancellation notices are not advertising: you will receive them even if you unsubscribe from our marketing emails.

20.Changes to this policy

20.1We may update this policy. We always publish the version and date.

20.2If a change is material, we notify you at least 30 days in advance and it applies from your next renewal, unless the law requires otherwise. What you already paid for is governed by the version you accepted when you paid for it.

21.Contact

22.Exact checkout and email texts

Usage rules (for NeuroAI): the order summary is shown BEFORE asking for card details. The boxes appear unchecked. The payment button is enabled only when boxes 1 and 2 are checked. Boxes 3, 4 and 5 are optional, separate and never a condition of purchase. In boxes 1 and 2, each document in brackets is a link to that published document. Proof of acceptance is stored, with the text of the boxes, their links and the version of each document. Private plans use the same texts with their own amounts, in their offer.

22.1Order summary (above the payment fields)

22.2Box 1 · required · monthly plan (exact text)

22.3Box 1 · required · annual plan (exact text)

22.4Box 2 · required (exact text)

22.5Boxes 3, 4 and 5 · optional, separate and unchecked (exact text; one consent per channel and per purpose, as required by the Privacy Policy and the Acceptable Use, Messaging and AI Policy)

22.6Button

22.7Purchase confirmation email (sent immediately)

22.8Annual renewal notices (four automatic sends: 30, 15, 7 and 3 days before renewal; a record of each send is kept)

22.9Cancellation confirmation

22.10Failed payment