AI spending limit and fallback message
The monthly AI cap prevents surprises on your balance. What happens when it's reached, how NEO keeps serving with a fallback message and how to raise it.
Updated
Your account has a monthly AI spending cap so NEO doesn't give you surprises. When it hits the cap, NEO doesn't leave anyone without a reply: it switches to a fallback message.
How the cap works
- It's a maximum amount per month that can be spent on AI replies.
- On plans that include some AI (Grow and Scale), what's included in your plan doesn't count toward the cap.
- You get alerts by email as you get close (at 70, 80, 90 and 100%).
What happens when it's reached
- NEO stops generating new replies.
- Whoever writes gets a fallback message, for example: "Thanks for writing to us. Our team is looking after you right now and will reply as soon as possible."
- Messages keep arriving in your Messages inbox so you can answer them.
- You get an alert to decide whether to raise the cap.
Nothing is lost: the customer gets a reply and you get the message.
How to raise the cap
- Write to support@neuroaistudio.com and tell us the amount you want.
- We confirm in writing when it takes effect.
- With the new cap, NEO answers again.
Before raising it, check the usage is normal. See Your credit: what uses it and how to top up.
If something goes wrong
- NEO isn't replying and you didn't reach the cap: see NEO isn't replying.
- You get the fallback message for no reason: let us know the date and time.