Test NEO as if you were a customer

It's part of the "Turn on NEO and test it" step of "My first day" and takes about 5 minutes. Testing NEO as if you were a customer tells you right away whether it has your details right.

The 3 test questions

Ask it these three questions in your website chat:

1. 1A price: "How much is [one of your services]?" NEO should give the "starting at" price and say the business confirms the final one.
2. 2Your hours: "What time do you open on Saturday?" It should match what you entered.
3. 3A booking: "I'd like to book for tomorrow afternoon." NEO should suggest a service, day and time, or send you to your booking link.

How to do it

1. 1Open your website in a private window to see it like a customer.
2. 2Click the chat bubble and type your three questions, one at a time.
3. 3If you have WhatsApp connected, write the same thing from another number to your business WhatsApp.
4. 4Check in Messages how the messages turned out.

Use a test name and phone. You can delete that contact from Contacts afterwards.

What to look for in each answer

• It introduces itself as an AI assistant.
• The details are yours (not the sample ones).
• It's short and clear.
• It's in the same language you wrote in.

If an answer isn't right

1. 1If a detail is wrong, fix it in your details: Check your business details.
2. 2If an answer is missing, teach it: Teach NEO one answer.
3. 3Test again.

When it all goes well, go back to "My first day" and click Next to finish the step. If something keeps failing, see NEO isn't replying.