Quick replies and message templates
Save the texts you use a lot and insert them into any conversation in one click, with the customer's name filled in automatically. Saves time every day.
Updated
If you type the same thing again and again (hours, directions, your "starting at" prices), save it once as a quick reply and use it whenever you want.
Create a quick reply
- Go to Conversations.
- At the top, open Snippets.
- Click + New snippet.
- Choose whether it's text (SMS, WhatsApp, chats) or email.
- Give it an easy-to-remember name, for example "Directions".
- Write the message. To fill in the customer's name automatically, add the contact name field from the fields list.
- Click Save.
Add the name with the field, not by hand: that way it changes on its own for each customer.
Use it in a conversation
- Open the conversation.
- Click the quick replies icon next to the text box.
- Find yours by name and click it.
- Read it and change it if needed: it's pasted so you can edit before sending.
- Click send.
What to save
- Hours and address.
- How to book and your link.
- "Starting at" prices and what they include.
- Cancellation policies.
- A friendly follow-up: "Hi [name], were you able to see what I sent?"
Email and SMS templates
For campaigns and longer messages there are email and SMS templates in Marketing. See Send an email campaign.
If something goes wrong
- You don't see Snippets: your user may not have conversations permission. Ask the admin to check.
- The name comes out empty: that customer has no name on their profile.
Write to support@neuroaistudio.com. See also Your Conversations inbox.