Forms: where submissions go

Your template comes with ready-made forms (contact, appointment request, notify me when available…). Every time someone fills one in, three things happen without you doing anything.

What happens when someone submits a form

1. 1A new contact profile is created, or updated if that person already existed.
2. 2Their answers are saved in the form and on their profile.
3. 3If you have the alert turned on, you get a notification.

That way you never lose a customer who wrote to you outside business hours.

See the submissions

1. 1Click Website › Forms.
2. 2Open the Submissions tab.
3. 3You'll see a list with each response. Click one to read it in full.
4. 4To work with the person, open them from Contacts. See Contacts: each customer's profile.

Get an email alert

1. 1In Website › Forms, open the form you're interested in.
2. 2Go to Settings › Notifications.
3. 3Turn on the email alert and type the address it should go to.
4. 4Save.

Use an email address you check every day. An alert you don't read is the same as not having one.

Test a form

1. 1Open your website in a private window.
2. 2Fill the form with test details.
3. 3Check that the submission appears and the alert arrived.
4. 4Delete the test profile from Contacts.

If something goes wrong

• The alert doesn't arrive: check your spam folder and that the address is spelled correctly.
• A response appears without a name: the customer didn't fill it in; contact them with the detail they did leave.
• You want another form: write to us and we'll see how to add it.

Write to us at support@neuroaistudio.com.