See and reply to your reviews

Replying to reviews shows that your business is alive and that you listen. It also helps Google show you better.

Connect your Google profile

1. 1Click Reviews in the top bar.
2. 2Open Settings inside Reviews and connect your Google profile.
3. 3Sign in with the Google account that manages your business profile.
4. 4Accept the permissions and pick your business from the list.
5. 5Save. Your reviews will start to appear.

If you don't remember which Google account manages your profile, ask whoever created it, or write to us.

See and reply

1. 1In Reviews, open the Reviews tab.
2. 2You'll see each review with its stars and the customer who left it.
3. 3Click Reply, write your answer and send.

On the Grow and Scale plans you can ask for an AI-suggested reply: it appears as a draft, you read it, change it if you want and send it yourself. It's never published on its own.

New-review alerts

Every new review reaches you as an alert:

• If it has 3 stars or fewer, a task is created to reply within 24 hours, and the alert reminds you to do it calmly.
• If it has 4 or 5, the alert suggests you say thanks and use it in your posts.

How to reply well

1. 1Always say thanks, using the customer's name if you have it.
2. 2If there's a complaint, acknowledge the problem and offer to sort it out by phone.
3. 3Don't offer discounts for them to change the review. Never ask them to delete it.
4. 4Keep it short and kind.

If something goes wrong

• No reviews show up: reconnect your Google profile.
• The reply isn't published on Google: wait a few minutes and reload.

See also Ask customers for Google reviews. Write to us at support@neuroaistudio.com.