Change the app language
How to change the app language for each person on your team, and why your account serves your customers in a single language.
Updated
Each person on your team can view the app in the language they prefer. That doesn't change the messages your customers receive: those go out in your account's language.
Change the app language
- Click the "ES | EN" selector at the top right: it takes you to your profile.
- Find the Language option.
- Choose the language you want to see.
- Click Save and reload the page.
Each person does it in their own profile. Changing it doesn't affect anyone else on the team.
The menu names in this help center are written as they appear in the English app. If you switch yours to another language, you'll see different names.
Your language with customers
Your account works in one language: the one you chose when you bought. Your template, automatic messages, forms, website and the alerts your customers get are all written in it. That way everything sounds the same and languages don't get mixed.
- NEO replies in your account's language. If a customer writes in another language, NEO tries to follow, and when it isn't sure, it hands the conversation to you.
- If you want to change the language of your whole account, write to us first: it's a change we make together, not just a setting.
If something goes wrong
- The app looks mixed: reload with Ctrl + F5 (on a phone, close and reopen the page).
- An automatic message goes out in another language: send us a screenshot at support@neuroaistudio.com.
See also How to sign in for the first time.