How to get help: NEO · Support, email and hours
Where to get help in NeuroAI: NEO · Support, the "?" button in the app, this help center, email and WhatsApp, and your plan's response time.
Updated
If you get stuck, you're not alone. There are several ways to get help; start with the fastest.
Ways to get help
- NEO · Support: the chat at the bottom right, inside the app. It answers right away and, if needed, passes your question to our team.
- "My first day": if you're on one of its steps, click I need help.
- The "?" button in the app: takes you to this help center with search ready. Type what you need, for example "whatsapp" or "invoice".
- This help center: step-by-step articles, no need to sign in.
- Email: write to support@neuroaistudio.com.
- WhatsApp: you can message us on WhatsApp from the contact button on neuroaistudio.com.
How to write so we can help sooner
- Tell us your name and your account email.
- Say what you were trying to do and what happened instead.
- If you can, attach a screenshot (without your customers' details).
- If a message didn't arrive, say which channel and at what time.
One request per email beats several: nothing gets lost.
Hours and response times
We're available Monday to Friday, 9 a.m. to 6 p.m. US Eastern time. Email support response time depends on your plan:
- Organize: 1 business day.
- Grow: the same business day.
- Scale: the same day, with priority.
Support is in writing: chat and email. If you want a person to set up your account with you on a video call, that's Onboarding.
If it's urgent
Say so in the email subject with one clear sentence: "None of my messages are coming in." For how-to questions, an article usually solves it sooner: try I can't sign in or What each plan includes.