I can't sign in
Fixes if you can't sign in to NeuroAI: reset your password, a verification code that doesn't arrive, clearing your browser, and when to write to support.
Updated
It's almost always fixed in a minute. Try these steps in order.
1. Check the address and your email
- Sign in from app.neuroaistudio.com.
- Use the same email we invited or you bought with. Check it for typos.
2. Reset your password
- On the sign-in screen, click Forgot password?.
- Enter your email and request the link.
- Open the email (check spam too) and create a new password.
The link expires soon. If it doesn't work, request another.
3. If the verification code doesn't arrive
- Wait a minute and request a new one.
- If you use an authenticator app, check that your phone's time is set to automatic: with the wrong time, the code won't work.
- If you changed phones and lost the app, write to us and we'll help you recover access.
4. Try your browser
- Open an incognito window and sign in again.
- If it works, clear the cookies and cache of your regular browser.
- Temporarily turn off extensions that block ads.
- Try another browser (Chrome, Edge or Safari).
If you sign in from your phone, use the browser, not an app inside another app (like Instagram's built-in browser).
5. When to write to us
If nothing works, write from your account email and tell us:
- What message you see on screen.
- Which browser you use.
- Since when it's been happening.
Never send us your password or codes by email.
Write to us at support@neuroaistudio.com. See also Security: password and two-step verification.