My WhatsApp disconnected
What to do if your WhatsApp disconnected from NeuroAI: how to spot it, the most common causes and how to reconnect it with your same number.
Updated
If you stopped receiving WhatsApp messages in NeuroAI, the connection has probably dropped. Reconnecting fixes it.
How to notice
- WhatsApp messages stop arriving in Messages.
- Messages you send from NeuroAI show as not sent.
- NEO no longer answers on WhatsApp.
Most common causes
- You changed phones or reinstalled WhatsApp Business.
- You logged out on your phone or removed linked devices.
- You haven't opened WhatsApp Business on your phone for many days.
- There was a problem with your number.
What to do
- On your phone, open WhatsApp Business and check that your number works and you have internet.
- Check whether NeuroAI is still among your linked devices.
- If it isn't, or it still doesn't work, reconnect it: go to Settings › WhatsApp and follow the same steps as the first time. See Connect your WhatsApp.
If you get an error, ask NEO · Support or write to us: we'll guide you in writing, with your same number. You don't need to buy a new number or put your own card anywhere.
While it's being fixed, answer your customers directly from WhatsApp on your phone: you won't lose any messages.
After reconnecting
- Ask a friend to send "hi" to your business WhatsApp.
- Check that it shows up in Messages and that NEO replies.
To see how it's connected the first time, read Connect your WhatsApp (keep your number).
What to tell us when you write
Your number, what changed before the failure (new phone, reinstall) and since when messages haven't arrived, at support@neuroaistudio.com.