Security: password and two-step verification
Change your password, turn on two-step verification with an authenticator app, and know what to do when someone leaves your team.
Updated
Your account holds your customers' data. A good password and two-step verification protect it.
Change your password
- Click your profile icon at the top right and go to My Profile.
- Find Password and enter the new one.
- Click Save.
Tips: use a long phrase, don't reuse passwords from other sites and don't share it with anyone.
Turn on two-step verification
With this option, in addition to your password you need a 6-digit code that changes every few seconds.
- Install an authenticator app on your phone (for example, Google Authenticator or Microsoft Authenticator).
- In My Profile, turn on Two-factor authentication.
- Scan the QR code with the app.
- Enter the 6-digit code it shows and confirm.
- Save the backup codes, if it gives you any, in a safe place.
If you change phones, move the app to the new one before wiping the old one.
When someone leaves the team
- Remove their access in Settings › My Staff.
- Reassign their conversations and tasks.
- Change the passwords of any shared account they used (for example, social media).
See Add a team member.
If you suspect someone got into your account
- Change the password now.
- Turn on two-step verification.
- Write to us right away.
If you can't sign in, see I can't sign in.
Write to us at support@neuroaistudio.com.