Notifications: what you get and where
Choose which NeuroAI alerts you get (new conversation, booking, missed call), where you get them (email, SMS, app) and how to change them.
Updated
Alerts tell you when you need to act without watching the app all day. The ideal is to get just the ones that matter.
Which alerts you can get
- A new conversation or a customer's reply.
- A booking, a change or a cancellation.
- A missed call, with the task to call back.
- When NEO hands a conversation to you or couldn't answer something.
- A payment received or an unpaid invoice.
Where they arrive
- In the app: the bell at the top and the badges in the menu.
- By email: to your login email.
- By SMS: only the most important ones, if you've set it up.
Change your alerts
- Click your profile icon at the top right and go to My Profile.
- Open Notifications.
- Turn each type of alert on or off and choose the channel.
- Click Save.
Each team member adjusts their own.
The owner alert
Some alerts go to the business owner, such as a missed call or a complaint. The number and email where you receive them come from your business details. To change them, see Check your business details.
If you get too many, turn off first the ones about conversations NEO is already handling, and keep the ones for bookings and missed calls.
If something goes wrong
- No emails arrive: check spam and that your email is typed correctly.
- No sound on your phone: check that your browser has permission to show notifications.
Write to us at support@neuroaistudio.com.