Your billing portal: card, invoices and cancellation
In your billing portal you can change your card, download your NeuroAI invoices and cancel your plan, which stays active until the end of the paid period.
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Your NeuroAI subscription is billed through Stripe, a secure payment processor. From your billing portal you manage everything yourself, without writing to us.
How to open the portal
- Open the NeuroAI billing portal (opens in a new tab).
- Enter the email you used to buy your plan and click Continue.
- Open the email you receive and click the sign-in link. It expires after a few minutes: if it does, request a new one.
The portal is for your NeuroAI subscription. Payments you take from your own customers go through your own Stripe: see Connect your own Stripe to get paid.
Change your card
- In the portal, under Payment methods, click Add payment method.
- Enter the new card details and save it.
- Set it as default so future charges go to it.
If a charge failed, changing the card retries it. See If a payment for your plan fails.
View and download invoices
All your invoices are under Invoice history. Click one to view it and download the PDF.
Cancel your plan
- Under Current plan, click Cancel plan.
- Confirm the cancellation.
Your account keeps working until the end of the period you already paid for, and nothing else is charged after that. There's no long-term commitment. Until that day you can export your data. After that, your account is kept for 30 days without working, and during that time you can ask us for a copy at support@neuroaistudio.com: see Your data after cancelling.
Questions about a charge?
Write to us at support@neuroaistudio.com with your account email and the date of the charge.