Upgrade or downgrade your plan
How to ask to upgrade or downgrade your NeuroAI plan, what happens to your features when you switch, and what we confirm in writing before applying the change.
Updated
If your business grows, you may need more team members or NEO answering by phone. And if you need less, you can move down too. The change is requested through our team.
How to ask for the change
- Write to support@neuroaistudio.com from the email you bought with.
- Tell us which plan you want: Organize, Grow or Scale.
- We reply with what changes, the amount and when it takes effect. The change is only made once you confirm it.
What changes when you upgrade
The new plan's features switch on. For example:
- Organize to Grow: NEO included for chat and voice, AI agents, points club and up to 8 team members.
- Grow to Scale: AI with no message cap (fair use), ads, affiliates and up to 15 team members.
What changes when you downgrade
Features the new plan no longer includes are switched off. Before moving down, check:
- How many people are on your team: if you have more than the plan allows, only the included number can stay.
- Any automations that use features from the old plan.
Your contacts, conversations and appointments are kept when you change plans.
When it applies and billing
We confirm the date and amount in writing before applying anything. Your plan keeps renewing as usual, charged to the card in your billing portal.
Prefer to pay yearly?
See Monthly or annual billing.
Write to us at support@neuroaistudio.com.