Connect your own Stripe to get paid

To charge your customers by card, you use your own Stripe account. The money from each payment goes directly to your Stripe account and from there to your bank; NeuroAI doesn't touch it.

This account is separate from the one we use to bill your plan. That's handled in your billing portal: see Your billing portal.

Before you start

You need a Stripe account. If you don't have one yet, create it at stripe.com with your business details and bank account. Stripe will ask you to verify your identity: that's part of its normal process.

Connect your Stripe

1. 1Click Payments in the top bar.
2. 2Open Integrations (inside Payments, or in Settings).
3. 3Click Connect next to Stripe.
4. 4Sign in to your Stripe account.
5. 5Choose whether to connect test mode or live mode. To charge for real, choose live.
6. 6On the Stripe screen, click the button to authorize the connection.
7. 7You return to NeuroAI and Stripe shows as connected.

The authorization screen

When you authorize, Stripe may show the technical name of our payments connection provider instead of the name NeuroAI. This is normal and safe: it's the connector that lets your payments show up in your account. It only grants access to what the connection needs.

You can revoke the permission at any time from your Stripe account.

Test that it works

1. 1Create a small payment link. See Payment links.
2. 2Pay it yourself with a card.
3. 3Check that the payment shows up in your app and in Stripe. If you like, refund it afterwards. See Refund a customer.

Stripe's fees are charged by Stripe and you can see them in your Stripe account.

If something goes wrong

• It won't finish connecting: close the window, sign in to Stripe with the same account and try again.
• Stripe says information is missing: complete the verification in your Stripe account.
• Payments don't show up: see A payment isn't showing in the app.

Write to us at support@neuroaistudio.com.