"We miss you": bring customers back
How "We miss you" works, the automation that messages customers who stopped coming, when it triggers and which stages each plan includes.
Updated
It's easier to get a customer who already knows you to come back than to find a new one. "We miss you" messages only the people who haven't visited in a while, with a real reason to return.
When it triggers
The automation counts from the customer's last purchase or visit. After about 60 days, they get a message. The exact time depends on your template's type of business and can be changed.
It only writes to people who gave you marketing consent and who don't already have an appointment booked. See Unsubscribes, STOP and customer consent.
What the customer receives
- A first message (SMS or email) with something new from you and an invitation to book.
- A week later, a short reminder.
- If your plan includes it, a second stage a few months later.
If the customer replies, the reminders stop and the conversation continues with NEO or with you. If they buy or book, they leave the automation.
What each plan includes
- Organize: the first stage.
- Grow and Scale: both stages.
What you need to do
Write the month's news so the message has something to say. It goes in Settings › Custom Values › novedad_mes.
No made-up discounts: what works is giving a real reason to come back (something new, a season, a service).
Change the days or the text
- For the text: Edit the text of an automatic message.
- To change the number of days, write to us and we'll adjust it.
Write to us at support@neuroaistudio.com.