Send and receive email from NeuroAI
Connect your email inbox (Gmail or Outlook), create your signature and understand why a custom domain helps your emails avoid spam.
Updated
You can send and receive email from Messages, alongside your other messages. There are two ways to do it, and the difference matters.
Option 1: connect your personal inbox
Use this to write to a customer from your own Gmail or Outlook without leaving NeuroAI.
- Go to Messages › Settings and look for the option to connect your personal email. If you can't see it, write to us and we'll connect it with you.
- Choose Gmail or Outlook and click Connect.
- Sign in and accept the permissions.
- To write: in Messages click the new message icon, choose direct message and pick the contact.
- Your connected email appears in the "From" field.
Option 2: your template's automatic email
Confirmations, reminders and campaigns go out from a sending domain. We set it up with you.
- Ideally it's your business's own domain (for example, your website's), with the DNS records we give you.
- Without a verified domain, your emails are more likely to land in spam.
- If you already have a domain, see Use your own domain.
Create your signature
- Open My Profile from your photo menu at the top right.
- Find the email signature section. If you can't see it, write to us and we'll turn it on.
- Enter your name, title, phone and website.
- Save: it will be added to your emails.
Keep links few and avoid huge images: heavy signatures hurt delivery.
Tips to avoid spam
- Only send to people who gave you permission.
- Write clear subject lines, without excess capitals or exclamation marks.
- Always include a way to unsubscribe in campaigns.
If something goes wrong
See My emails go to spam or don't arrive or write to support@neuroaistudio.com.