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Privacy Policy

NeuroAI
Last Updated: 05/05/2026

1. Introduction

At NeuroAI, we believe artificial intelligence should amplify human capability without compromising privacy, autonomy, or transparency.

This Privacy Policy explains how we collect, use, store, protect, and share personal data when someone visits our website, creates an account, uses our platform, connects integrations, interacts with NEO, or contracts our services.

Neuro AI is designed around principles of privacy, ethics, explainability, traceability, and human oversight. Our goal is to provide intelligent automation without invasive practices or user manipulation.

2. Information We May Collect

We may collect the following categories of information:

a. Identification Information

  • Name.
  • Email address.
  • Phone number.
  • Company name.
  • Job title.
  • Country or general location.
  • Billing information.
  • Account information.

b. Platform Usage Information

  • Dashboard activity.
  • Features used.
  • Automation configurations.
  • Workflows created.
  • Campaign history.
  • User preferences.
  • Interaction metrics.
  • Error and security logs.

c. User-Provided Content

  • Prompts and instructions.
  • Texts, images, scripts, or documents.
  • Product or service information.
  • Lead or customer data.
  • Connected conversations.
  • Audiences or segments.
  • Campaign content.
  • Uploaded files.
  • Brand tone, style, or identity.

d. Data from Third-Party Integrations

When the User connects external tools, we may process data from platforms such as:

  • Facebook.
  • Instagram.
  • TikTok.
  • WhatsApp.
  • Google.
  • Shopify.
  • CRM systems or other authorized tools.

This data is processed only to enable the functions requested by the User, such as automation, publishing, analysis, reporting, customer support, campaign management, or sales operations.

e. Technical Data

  • IP address.
  • Device type.
  • Browser type.
  • Operating system.
  • Session identifiers.
  • Cookies.
  • Security logs.
  • Performance events.
  • Approximate location data.

3. How We Use Information

We use data to:

  • Create and manage accounts.
  • Provide automation and artificial intelligence services.
  • Execute workflows requested by the User.
  • Generate content, reports, and recommendations.
  • Manage campaigns, leads, messages, and processes.
  • Personalize the user experience.
  • Improve accuracy, security, and performance.
  • Process payments and billing.
  • Prevent fraud, abuse, or unauthorized use.
  • Comply with legal obligations.
  • Respond to support requests.
  • Conduct product analytics and operational measurement.

Neuro AI may analyze digital signals such as engagement, sentiment, interaction patterns, response time, or campaign behavior to improve user experience and optimize marketing and sales outcomes, always through an ethical and non-invasive approach.

4. Legal Bases for Processing

Depending on the User’s location and the type of data, we process information based on:

  • User consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate interest in improving, protecting, and operating the platform.
  • The User’s explicit request to connect integrations or execute automations.

Where processing requires explicit consent, Neuro AI will request authorization before processing the relevant data.

5. Artificial Intelligence, Automation, and Human Oversight

Neuro AI uses artificial intelligence to assist Users with content generation, analysis, recommendations, segmentation, automated responses, reporting, and campaign optimization.

However:

  • Critical decisions should be reviewable by a human.
  • Automated processes should be traceable.
  • The User maintains control over configurations, campaigns, and data.
  • Neuro AI is not designed to manipulate decisions or exploit cognitive vulnerabilities.
  • AI systems are oriented toward efficiency, clarity, measurement, and operational support.

Neuro AI’s philosophy is: Technology that thinks with you — not for you. Augmented intelligence is a collaboration, not a replacement for human judgment.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to:

  • Remember preferences.
  • Maintain active sessions.
  • Measure website traffic.
  • Analyze performance.
  • Personalize content.
  • Improve security.
  • Run remarketing campaigns, where the User has provided consent if required by law.

The User may configure their browser to block or delete cookies. Some technical features may not function properly without certain cookies.

7. Data Sharing

We may share personal data only when necessary with:

  • Cloud infrastructure providers.
  • Payment processors.
  • Analytics tools.
  • Platforms integrated by the User.
  • Technical support providers.
  • Communication services.
  • Legal, tax, or accounting advisors.
  • Competent authorities when legally required.

We do not sell personal information in the traditional sense. If any future practice could be considered a “sale” or “sharing” under laws such as CCPA/CPRA, we will provide the appropriate opt-out mechanisms.

8. Data Retention

We retain personal data for as long as necessary to:

  • Provide the service.
  • Keep the account active.
  • Fulfill contracts.
  • Resolve disputes.
  • Prevent fraud or abuse.
  • Comply with legal, tax, or accounting obligations.
  • Maintain security and audit records.

When data is no longer necessary, it will be securely deleted, anonymized, or aggregated, unless the law requires longer retention.

9. Security

Neuro AI implements reasonable technical and organizational measures to protect information, including:

  • Access controls.
  • Activity logs.
  • Encryption where applicable.
  • Security monitoring.
  • Permission separation.
  • Process auditing.
  • Integration reviews.
  • Vulnerability management.
  • Human oversight at critical points.

No digital system is completely infallible. The User must also protect their credentials, limit internal access, and correctly configure integrations.

10. User Rights

Depending on the applicable jurisdiction, the User may have the right to:

  • Access their personal data.
  • Request correction.
  • Request deletion.
  • Request portability.
  • Object to certain processing.
  • Withdraw consent.
  • Restrict processing.
  • Request information about categories of data processed.
  • Not be discriminated against for exercising privacy rights.
  • Limit the use of sensitive information, where applicable.

To exercise privacy rights, the User may contact:

[privacy@neuroai.com]

We may request additional information to verify the identity of the requester before responding.

11. Children’s Privacy

Neuro AI is not directed to individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that we have received information from a minor without valid authorization, we will take reasonable steps to delete it.

12. International Data Transfers

Neuro AI may process or store information on servers located outside the User’s country.

Where international data transfers occur, we will adopt reasonable measures to protect information in accordance with applicable law, including contracts, data protection clauses, or other recognized mechanisms.

13. Sensitive Data

Neuro AI does not require Users to upload sensitive data to use the platform.

The User should not upload information related to health, religion, political ideology, sexual orientation, biometric data, sensitive financial data, children’s data, or other protected information unless they have sufficient legal basis and express authorization.

If a future feature requires the processing of sensitive data, explicit consent will be requested and specific conditions will be communicated.

14. Integrations and Third Parties

When the User connects external services, Neuro AI may access information authorized by the User to perform the corresponding functions.

Each external platform maintains its own privacy policies and terms. We recommend reviewing the policies of each connected third party.

Neuro AI is not responsible for the practices, changes, errors, interruptions, or privacy decisions of external platforms.

15. Data Deletion and Account Closure

The User may request deletion of their account or certain personal data.

Some data may be retained where required for legal, tax, contractual, security, or fraud prevention purposes.

Where technically possible, Neuro AI will provide mechanisms for deletion, export, or disconnection of integrations.

16. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, operational, or commercial changes.

When changes are material, we will notify the User through the website, email, dashboard, or other reasonable means.

Continued use of the platform after an update constitutes acceptance of the revised policy, unless additional consent is required by law.

17. Privacy Contact

For questions, requests, or complaints related to privacy:

Neuro AI
Email: contact@neuroaistudio.com
Legal Address: 262 CHAPMAN RD STE 240, Newark, DE 19702.